Frequently Asked Questions

Everything you need to know about our home essentials and services.

What is the typical shipping timeline for furniture and decor?

Standard shipping usually takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.

Are your wood products sustainably sourced?

Yes, at RWHOME we prioritize sustainability. Most of our wooden furniture is crafted from FSC-certified timber and responsibly managed forests.

Do you offer assembly services for large items?

Yes, we offer professional in-home assembly for an additional fee. You can select the 'Expert Assembly' option during the checkout process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.

How can I track my order status?

Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery progress by logging into your RWHOME account.